Privacy Policy
Emdad Technical Services (ETS) respects your privacy and is committed to protecting the personal data you provide. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, website, or lead forms. It also explains your rights under the Saudi Personal Data Protection Law (PDPL) and, where applicable, the General Data Protection Regulation (GDPR).
1. Data We Collect
- Full Name
- Email Address
- Phone Number
- Job Title
- Company Name
- Industry Type
- Communication Preferences
- Any other information you provide voluntarily through forms or inquiries
2. Purpose of Data Collection
- To respond to your inquiries or requests
- To provide product and service information
- To schedule consultations or meetings
- To improve our services and user experience
- For internal record-keeping and communication
3. Legal Basis for Processing (GDPR compliance)
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Our legitimate interest in responding to your queries or providing relevant services
4. Data Sharing and Disclosure
- Internal teams responsible for sales, technical support, or operations
- Authorized service providers working on our behalf
- Government or legal authorities if required by law or regulation
5. Data Storage and Security
- Your data is stored securely on ETS-controlled systems or trusted service providers.
- We apply appropriate administrative, technical, and physical security measures to prevent unauthorized access, misuse, or disclosure.
6. Your Rights
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the relevant data protection authority
7. Retention of Data
- We will retain your personal data only for as long as necessary to fulfill the purposes it was collected for or to comply with legal, regulatory, or contractual obligations.
8. International Transfers
- If personal data is transferred outside of Saudi Arabia or the GCC, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws.
9. Cookies and Tracking
- Our website may use cookies to enhance your experience. You can control cookie settings through your browser preferences.
10. Contact Us
- Emdad Technical Services (ETS)
- Second Industrial City, Dammam, Saudi Arabia
- 📧 Email: info@etsarabia.com
- 🌐 Website: www.etsarabia.com